Shipping policy

Shipping

Rates

• Free shipping on orders of $50 or more.
• Free shipping on every subscription order.
• Orders under $50: $4.95 standard shipping.
• Express (1–2 business days after shipping): $15, available at checkout on any order.

Processing and delivery times

• Orders ship from US fulfillment centers within 1–3 business days.
• Standard delivery usually takes 3–5 business days after shipping. Express takes 1–2 business days.
• Orders placed on weekends or holidays begin processing the next business day.

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses.

Tracking

You'll get an email with tracking as soon as your order ships.

Subscription deliveries

Subscription orders are charged and shipped on your chosen schedule (every 1, 2 or 3 months). You'll get a reminder email before each charge, and you can skip, change or cancel anytime from the Manage subscription page.

Lost or delayed packages

If tracking shows no movement for 7 days, or your package says delivered but you can't find it, email hello@patchedskin.com and we'll sort it out with a replacement or refund.

Address changes

Need to change your address? Email us as soon as possible. We can update it until the order ships.