Refund policy

Our guarantee: refund, no return needed

If Patched doesn't work for you, email us and we'll refund your order in full. You don't need to send anything back.

How to request a refund

• Email hello@patchedskin.com within 30 days of receiving your order.
• Include your order number and a line on what didn't work for you. That's it.
• We'll refund the full order amount to your original payment method, usually within 2 business days of your email. Your bank may take 5–10 business days to show it.

The fine print

• The guarantee covers your first order of each product. After that, we trust you know whether it works for you.
• Shipping charges are refunded along with the order.
• Orders bought from other retailers (including Amazon) are covered by that retailer's return policy.

Subscriptions

• You can skip, change or cancel your subscription anytime from the Manage subscription page, or by emailing us. No calls, no cancellation fees.
• Cancel before your next billing date and you won't be charged again.
• If a renewal charges before you meant to cancel, email us within 7 days and we'll refund it if it hasn't shipped yet.

Damaged or wrong items

If your order arrives damaged, or you receive the wrong item, email us within 30 days with your order number and a photo. We'll send a replacement or refund you, whichever you prefer, at no cost.

Questions

Email hello@patchedskin.com. A real person replies, usually the same business day.